After-sales service process

Hissen Global attaches great importance to the after-sales service aspect of used garments, so that customers can easily control the process of sorting, quality inspection, packing and loading. In 2019, the percentage of our customers with secondary sales is over 73%

First step

After we received the deposit, We will set up a Whatsapp group with the salesman, sales manager inside. We update everything in the group.

Contact our sales and create a whatsapp group

Second step

We will customize your logo bale, and send you picture in the group for your confirmation

Do you want to customize your logo?

Third step

After you approved the package, we will pack the first bale for your checking the weight and everything

Would you like to watch our packing video?

Fourth step

After you approved the first bale, we will start whole order production, normally need 3-5 days

Fifth step

Once bulk order finished, we will send you below videos and pictures to show you the loading.

Get more videos

Seventh Step

And send you below report files, to confirm each item quantities to be same as your order.

Contact our salesmen for templates

Shipping Services 1 step

After all these checked, we will arrange to do the test if it’s needed at your port and also arrange the shipment

Learn more

Shipping Services 2 step

We will update you the shipping process in the group also. Example:(Look at the pictures)

Learn more

    Hissen Global attaches great importance to the after-sales service aspect of used garments, so that customers can easily control the process of sorting, quality inspection, packing and loading. In 2019, the percentage of our customers with secondary sales is over 73%

    First step

    After we received the deposit, We will set up a Whatsapp group with the salesman, sales manager inside. We update everything in the group.

    Contact our sales and create a whatsapp group

    Second step

    We will customize your logo bale, and send you picture in the group for your confirmation

    Do you want to customize your logo?

    Third step

    After you approved the package, we will pack the first bale for your checking the weight and everything

    Would you like to watch our packing video?

    Fourth step

    After you approved the first bale, we will start whole order production, normally need 3-5 days

    Fifth step

    Once bulk order finished, we will send you below videos and pictures to show you the loading.

    Get more videos

    Seventh Step

    And send you below report files, to confirm each item quantities to be same as your order.

    Contact our salesmen for templates

    Shipping Services 1 step

    Afterall these checked, we will arrange to do the test (if your seaport is to Mombasa) and also arrange the shipment.

    Learn more

    Shipping Services 2 step

    We will update you the shipping process in the group also. Example:(Look at the pictures)

    Learn more

      zagumi hissen