Shipping Policy

Shipping & Time

All orders are shipped from our warehouse within 1 business day of placing the order. Products will be shipped according to your chosen logistics method, the exact time frame of which can be found in the table below.
We apologize for possible shipping delays if the shipment requires customs clearance or inspection, or if shipping delays are caused by carrier services.
Note: Due to Covid-19, there will be some delays in shipping.

Shipping Method

Currently, we offer two shipping methods.

1.Standard Shipping (Free)

Country Shipping times
Philippines 8-15 work days
Kenya 7-12 work days
Uganda 8-15 work days
Nigeria 8-15 work days


2.Expedited By Air (19.99$)

Country Shipping times
United States 5-8 work days
Europe 4-7 work days
Australia 5-8 work days
Canada 5-8 work days


Note:Shipping time is calculated on working days. If you choose the Expedited By Air shipping option and your delivery is not guaranteed due to the Covid-19 or other reasons, you can contact our after-sales service at [email protected]. We will refund you up to 50% of the shipping cost depending on the delay.

Track Your order

To track your order, please visit your Hissenglobal account or shipping confirmation email,or enter your waybill number at 17track

Which countries do you ship to?

We ship worldwide! We offer all orders except APO/FPO/DPO Addresses. If your country may not be supported by our logistics, we will notify you immediately and make the necessary changes to your order.

Change Your Shipping Address?

Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. You may contact us via [email protected] to request for such changes.

We always provide the best service for you!

If you have other specific requirements, please contact our online customer service or send us an email at [email protected] and we will get back to you as soon as possible to meet your needs.